Return Policy

Return & Refund Policy

Yaqute, we are committed to delivering premium-quality beauty instruments to our B2B clients. If a product does not meet your expectations or is defective, we provide a clear, fair, and efficient returns process.

1. Eligibility for Returns

Returns are accepted if:

  • The product is faulty, damaged, or not as described.

  • The return request is made within 14 days of delivery.

  • Products are returned in original packaging with all accessories, manuals, and labels intact.

Note: Custom or personalized orders are non-returnable unless faulty.

2. How to Request a Return

To initiate a return, please contact our support team at:
📧 info@yaqute.uk
Include:

  • Order number

  • Product name and description

  • Reason for return

  • Photographs (if item is damaged or defective)

Our team will provide instructions and a return authorization.

3. Return Shipping

  • Customers are responsible for shipping costs unless the product is faulty or damaged.

  • We recommend using tracked shipping to ensure safe delivery.

4. Refunds

  • Once the returned item is received and inspected, we will process a refund within 7–14 business days.

  • Refunds will be issued via the original payment method.

  • Shipping costs are non-refundable unless the return is due to a fault on our part.

5. Exchanges

Exchanges are possible for faulty items. Please contact us at info@yaqute.uk to arrange an exchange.

6. Contact

For any questions or assistance regarding returns:
Yaqute
📧 info@yaqute.uk
đź“Ť United Kingdom

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